Operations Coordinator & AI-Savvy Professional
TARAH
KLESEL
Results-driven operations leader who turns process chaos into precision — and leverages AI to get there faster.
01 — About
Detail-obsessed.
System-minded.
I’m a business operations and CRM professional based in Schulenburg, TX with a B.B.A. in Computer Information Systems from Texas State University and over a decade of hands-on experience across operations coordination, data quality, and cross-functional team support.
My background spans automotive and RV sales, insurance (USAA), finance, bookkeeping, and retail leadership — which means I bring real-world domain expertise to every project, not just process knowledge.
Right now I’m focused on AI data training and annotation roles, applying my analytical judgment to improve model accuracy across business-domain content. I’m also available for operations coordinator and remote administrative roles where precision and systems thinking move the needle.
I work independently with high output consistency, follow complex procedural guidelines closely, and have a track record of maintaining accuracy at volume.
B.B.A. in Computer Information Systems — Texas State University
Schulenburg, TX · Central Time · Full-time remote
Frontier Fiber (primary) + Starlink (backup) — zero downtime risk
High attention to detail · Independent · Structured · Results-driven
AI Data Annotation · AI Trainer · Operations Coordinator · CRM Manager · Remote Roles
02 — Skills
Expertise &
Toolset
Operations & Coordination
Systems & Platforms
AI & Data Training
Industry Expertise
How I Work
Writing & Review
03 — Experience
Professional
Background
Evaluating AI-generated outputs for accuracy, helpfulness, and quality across multiple platforms including DataAnnotation.tech, Outlier AI, and Telus International. Applying domain expertise in business operations, sales, finance, and customer experience to improve model performance on real-world business content.
Managed CRM systems (Salesforce, HubSpot) with a focus on data accuracy, process documentation, and cross-functional coordination. Led quality assurance efforts and maintained accuracy at volume while supporting teams across sales, finance, and customer experience.
Served as insurance agent and total loss adjuster at USAA, developing deep expertise in claims evaluation, policy documentation, regulatory compliance, and customer resolution. Handled high-volume, detail-sensitive casework with accuracy and professionalism.
Operated across automotive and RV sales environments, developing expertise in consultative selling, customer relationship management, finance documentation, and closing processes. Recognized for consistently meeting and exceeding targets.
Managed bookkeeping and financial reporting using QuickBooks, alongside retail leadership responsibilities including inventory, staff coordination, and customer experience. Built strong skills in financial accuracy, operations management, and team oversight.
04 — Projects
Selected
Work
CRM Data Quality Overhaul
Audited and restructured CRM data across thousands of records in Salesforce, establishing documentation standards, deduplication protocols, and QA checkpoints that reduced error rate and improved reporting accuracy.
Business Domain AI Output Review
Evaluated AI-generated responses across business, sales, and finance contexts for accuracy and real-world applicability. Applied structured rating frameworks to identify inconsistencies and improve training signal quality.
Cross-Functional Workflow Documentation
Designed and documented end-to-end operational workflows connecting sales, CRM, finance, and customer experience teams — reducing handoff friction and enabling faster onboarding for new team members.
Total Loss Adjuster Case Processing
Handled high-volume total loss claims at USAA with rigorous documentation standards and customer resolution focus. Maintained accuracy and compliance across all case files while meeting throughput targets.
Small Business Bookkeeping Systems
Set up and maintained QuickBooks-based bookkeeping systems for small business operations, including chart of accounts, reconciliation processes, and monthly reporting workflows.
This Portfolio
Designed and built this website as a showcase of personal and professional work — combining operational mindset with AI-assisted tooling to produce a polished, functional result. Built on tarahklesel.com.
05 — Blog
Thoughts &
Writing
What 10 Years in Ops Taught Me About AI Evaluation
The skills that made me good at quality assurance and process documentation are the same ones AI companies are looking for. Here’s why.
AI & WorkHow I Use AI Tools to Do My Job Better
A practical look at the AI tools I’ve integrated into my daily operations workflow — and what I’ve learned about their strengths and limits.
ProductivityFrom USAA Claims to AI Training: An Unexpected Career Pivot
How working as a total loss adjuster — detail-heavy, judgment-intensive, high-volume — turned out to be perfect preparation for evaluating AI outputs.
CareerRemote Work in Rural Texas: The Setup That Makes It Work
Fiber plus Starlink, the right tools, and a structured routine. Here’s how I’ve built a reliable remote work environment in Schulenburg, TX.
Remote Work07 — Hobby
3D
Printing
When I’m not deep in operations work or AI evaluation, I’m running prints. 3D printing sits right at the intersection of problem-solving, precision, and creativity — which means it fits my brain perfectly.
I got into it because I wanted to make things that didn’t exist yet: custom organizers, replacement parts, functional objects that solve specific problems around the house or workspace. The troubleshooting side — dialing in settings, fixing failed prints, optimizing for material and geometry — is genuinely fun for me.
It’s also sharpened skills that carry directly into my professional work: attention to detail, iterative refinement, reading documentation closely, and thinking in systems. A good print requires the same mindset as a good process — get the inputs right, and the output takes care of itself.
I design in Tinkercad and slice in Bambu Studio. Always learning something new about supports, infill patterns, or a material I haven’t tried before.
Custom organizers, functional fixtures, replacement parts, workspace tools, and whatever problem needs solving this week
Tinkercad for design · Bambu Studio for slicing · constant iteration
Patience, precision, and that a failed print is just data for the next attempt
Systems thinking, iterative problem-solving, and reading documentation closely — all skills that transfer directly to operations and AI work
08 — Hobby
TK Loves
Keebs
Mechanical keyboards are a rabbit hole, and I jumped in with both feet. What started as curiosity about a better typing experience turned into a full-on hobby — researching switches, testing layouts, building boards, and chasing that perfect feel and sound.
There’s a community around mechanical keyboards that’s genuinely passionate and surprisingly technical. I love that side of it: the specs, the comparisons, the endless customization. It scratches the same itch as operations work — lots of variables, lots of optimization, deeply satisfying when everything clicks (literally).
Every keyboard is a build decision: layout (65%? TKL? full-size?), switches (linear, tactile, clicky — and then which brand, which weight), keycaps, case material, foam dampening. The combinations are nearly infinite, and the community’s knowledge base is vast.
If you want to talk switches, layouts, or lube stations — I’m your person.
Tactile switches for work, linears for late-night sessions — always experimenting with what’s on the desk
Switch actuation force, sound signatures, gasket-mount vs tray-mount, keycap profiles (Cherry vs OEM vs SA)
Group buys, r/MechanicalKeyboards, local meetups — it’s one of the most welcoming hobby communities I’ve found
When you type all day for work, your input device matters. A great keyboard is a productivity tool, not just a toy
09 — Contact
Let’s
Connect
Whether you have a role in mind, a project to discuss, or just want to connect — I’d love to hear from you.